SHIPPING AND RETURN POLICY
We currently use the Royal Mail to dispatch all of our parcel. As our Gowns are made to order, they dispatch once they have been made. We always use a first class or next day tracked and signed for service, we do this for the safety of your purchase. Once your order has been placed we will be in contact regarding a due date for your gowns. The price for shipping is calculated by the weight of the parcel, when checking out this will be automatically calculated depending on how many gowns you have ordered
We have a strict no refund policy, the reason for this is because our gowns are made to order. They are also customised via the combination of style, colour and size. We do also offer the option to change the length of your gown specifically to your height, with heels. Once ordered the team will be in contact to discuss final decisions, you will have a time frame to be able to make changes for example colour, if needed. Once the final decisions are made and the gowns have started in the process of being made, changes will not be possible.
We have a material swatch sample service and dress sample service available for you, this is a great way to see and feel the dresses and colours to be sure about your order. Please see these pages for more information.
Accessories policy - All accessories may be returned or exchanged within 7 working days of signing for your parcel. Please contact the team via the customer service email to request a return for these items and they will provide the information needed. Please note returns and exchanges are down to the customer, we do not provide free returns labels. Please always use a signed/tracked service when returning a parcel. Tripletta Bridal are not responsible for missing or late returns.
Once you place an order, you are agreeing to our Terms and Conditions - including the return policy above.